FAQ's
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Frequently Asked Questions
Find answers to common questions about our cleaning services, scheduling, pricing, and policies. If you don’t see your question here, we’re always happy to help.
Yes, we provide eco-friendly, professional-grade cleaning products and equipment. You don’t need to supply anything. If you prefer specific products, let us know in advance.
Yes, all our cleaners are fully bonded, licensed, and insured for your peace of mind. We ensure safe, reliable, and professional cleaning services every single time.
You can easily schedule online through our booking form or call us directly. We offer flexible scheduling options to match your preferred date and time.
Not necessarily. Many clients provide us with access instructions. Our insured team works safely and professionally, ensuring your property is secure and perfectly cleaned whether you’re home or not.
We proudly serve Monrovia, Pasadena, Arcadia, Pomona, Glendora, and many surrounding Los Angeles County cities. Contact us to confirm if we cover your location.
Yes, we provide weekly, bi-weekly, and monthly recurring cleaning options. This helps keep your home or office spotless and well-maintained all year round, stress-free.
Yes, we provide weekly, bi-weekly, and monthly recurring cleaning options. This helps keep your home or office spotless and well-maintained all year round, stress-free.
Yes, we provide weekly, bi-weekly, and monthly recurring cleaning options. This helps keep your home or office spotless and well-maintained all year round, stress-free.
Yes, we use eco-friendly, non-toxic products that are safe for families, pets, and the environment. Our cleaning ensures a healthier, fresher, and safer home environment.
We accept credit cards, debit cards, and online payments. Payment is due upon completion of service, unless otherwise arranged. No hidden fees — just transparent pricing.
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- End-of-Lease Cleaning FAQs
Moving Out Made Stress-Free
Learn everything about our move-out and end-of-lease cleaning services designed to help you secure your full deposit.
Yes, we tailor our services to your needs. Let us know which areas require special focus, and we’ll create a personalized cleaning plan just for you.
• Less than 24 hrs notice/day of service = 100% of the service fee.
• Within 48-24 hrs from the start of the appointment = $80.00 per Technician
• More than 48 hrs from the start of the appointment = No charge / no fee.
Yes, subject to availability. We do our best to accommodate urgent requests. Please call us directly for last-minute scheduling options and availability confirmation.
Yes, we provide cleaning service gift cards. They make thoughtful, practical gifts for housewarmings, holidays, or busy loved ones needing professional cleaning support.
We try to send the same team whenever possible for consistency. If unavailable, another trained cleaner will come with full knowledge of your preferences.
Yes, appointments can be rescheduled with at least 24 hours’ notice. We’ll work with you to arrange a new time that fits your schedule.
- Service & Policy Questions
Additional Common Questions
Here are more answers to help you better understand our process, services, and client policies.
To avoid any charges, canceled with 48 notice, our cancelation policy is as folows:
• Less than 24 hrs notice/day of service = 100% of the service fee.
• Within 48-24 hrs from the start of the appointment = $80.00 per Technician
• More than 48 hrs from the start of the appointment = No charge / no fee.
No. Not unless you have some specific products or equipment you want us to use.
Yes there will be a charge of 100% of the service fee.
Not necessary! You can count on us that you are in good hands and we will get the job done! We are trained to close doors in an instant, you do not need to worry!
You can count on us taking the best procedures during these times, we disinfect all equipment before entering your home or workspace. And yes! all of our cleaners are aware of wearing facemask, gloves and all the neccesary for their protecction and yours.
